The Midnight Lunch: My favourite (mostly) design blogs and websites

Who Needs Books? by boltron-, on Flickr

This week I’ve been pretty busy preparing presentations for the Revit Technology Conference which is being held in Auckland 16-18 May (you can still register here). I’m giving 3 presentations – topics are using information as part of the design process, revit and room data sheets and the economics of BIM from a design practice perspective.  Anyway as a result of all this conference prep I’ve been pretty busy and thought this week I would share with you my favourite blogs and websites related to interior design, workplaces, BIM, innovation and collaboration. Some I subscribe to via email and check out every post, others I have in google reader and I view on the flipboard app (I still don’t know what I’m going to do when google kills the google reader – any suggestions? I love the flipboard interface for the aggregated feeds).

Happy reading!

Yellowtrace
http://www.yellowtrace.com.au/
This is one I have subscribed to for ages. One of the only Australian interior design blogs with any commerical project/product content, but also just so beautiful to look at. A little interior design eye candy in your mail box every day, its writer Dana also has a very personal and witty style. I also love design free Thursday which often focuses on art – frequently of the very kitsch and very funny variety, I often share Thursday posts with many non design friends. If you subscribe to one interiors blog, I say make it this one (as well as The Midnight Lunch of course!)

Office Insight
http://officeinsight.org/
Heaps of articles from a variety of contributers on workplace design, real estate and culture. UK based. I can always find something to read on here.

Workplace Unlimited
http://workplaceunlimited.blogspot.com.au/
I was just recommended this one recently, it is written by Nigel Oseland an Environmental Psychologist and Workplace Strategy Consultant. One post in particular was suggested to me where Oseland blogs about the comparison between workplace design and zoo design. I need to find time to sit down and read more.

Workplace Design Magazine
http://workspacedesignmagazine.com/
An interior design magazine, but focussed on the workplace. Ideas, projects, products. You get the idea.

Double Helix
http://doublehelix.me/
This is a relatively new blog, some great posts on workplace consulting – check out Crunchy Creative Clusters. But some of the other posts do seem a bit random.

New Ways of Working
http://www.newwow.net/
One I have only recently found described as combining real estate, HR and IT. A lot of posts on teleworking and sustainable workplace design. Best of all is the infographic of the week.

Office Snapshots
http://officesnapshots.com
Want a peek inside Google, Facebook or Microsoft offices – here is your website. Photos and some commentary on great office fitouts from around the world. Odd thing is, its not curated by someone with a background in design or workplaces but a teacher!

Life of an Architect
http://www.lifeofanarchitect.com/
An American architect named Bob, blogs on all sorts of aspects of practicing as and just being an architect. Great writing and great sense of humour. One of my favourite posts was one for Valentines Day Architect+Architect=??

Green Futures
http://digbyhall120.wordpress.com/
Another quite new blog, this one a local Sydney blog on architecture and sustainability. I like the idea of daylighting the Tank Stream.

Dezeen
http://www.dezeen.com/
Is this the webzine for architecture and design? Does anyone who is an architect or designer not already subscribe?

Australian Design Review
http://www.australiandesignreview.com/
Get the local architecture and design news.

ThinkBIM
http://revitall.wordpress.com/
News of all things BIM with a focus on interoperability.

Practical BIM
http://practicalbim.blogspot.com.au/
This blog is all that its title promises – a practical view of BIM. Posts are well written article on many aspects of BIM project delivery, very much focussed on working with BIM in a real project environment and not just doing crazy techy things because we can.

BIMFix
http://bimfix.blogspot.com.au/
Another very practical BIM site, which aims to discuss things BIM which “need fixing”.

Seth’s Blog
http://sethgodin.typepad.com/seths_blog/
If you have read Seth Goodwins books, you should read his blog. Or if you haven’t read the blog anyway. Just a couple of paragraphs of wisdom on all sorts of stuff every day. I would describe the common thread of the stuff as being about communication and dealing with other people – something we all need to do all the time.

Innovation Excellence Weekly
http://www.innovationexcellence.com/
A good place for articles on collaboration and also often technology. It is where I came up with the name for this blog.

The other sites I frequently seem to find myself on are the business sites, Inc and Forbes.

What are your favorites? Perhaps you can put me onto some great new blogs – there seem to be more and more starting up all the time.

PS On Saturday I’m going to be in the audience at TEDx Sydney, so next weeks post will feature my thoughts on something great from the day – there are so many interesting presentations I think it will be hard to choose! They are simulcasting live to satellite events at heaps of places so if you have nothing to do on Saturday think about heading to one of the satellite events.

Image credits:

Creative Commons Attribution-Noncommercial 2.0 Generic License  by  boltron- 

Workplaces of the Future: Will the office look like my son’s bedroom?

Oliver’s ’Big Boy’ Room by Jug Jones, on Flickr One of the questions raised at the Green Building Council’s Workplaces of the Future Summit held on 12 April, was will my office look like my son’s bedroom? The answer is apparently Yes. Now I like to think that this relates to all those cool crazy things like the car bed pictured, and not the mess of a teenagers room, but possibly it could be either! Today I’m covering the second half of the summit, if you missed my post on the first half of the Summit – Freerange Working, click here.

Psychology and the Workplace
Natalie Slessor – Lend Lease
Natalie is an environmental psychologist and talked about what is needed to design places that connect with people, attract staff and promote well being. The workplace should to be synonymous with the organisational culture and values.

Using clever groups of three words beginning with the same letter Natalie identified key issues in designing workplaces to achieve these outcomes.

Competence, Control, Confidence – does the environment facilitate work/productivity, can the occupant control the environment, does the environment make the occupant comfortable, safe and give confidence.

What is the vision? What is the experience? What is the question we need our workplace to help us answer?

End State, Engagement, Evidence – understanding and addressing both organizational and individual drivers and fears, honesty is important as part of the engagement strategy, strength of evidence based research to help in decision making.

Bruce Precious – GPT Group
Bruce was a self admitted naysayer of activity based working – until GPT moved into their own refurbished offices in the MLC Tower, and now he is a dedicated convert.

As a major property owner and landlord, GPT Group embarked on a major fitout of its own space within the MLC tower to demonstrate that existing buildings can indeed keep up, with a showcase fitout designed by Woods Bagot. Bruce spoke on the process of behavioural change management, moving from an environment which housed “more paper than people”. There were certainly many staff for whom the move to non allocated desking and only 1m of storage  space provoked fear and anxiety, Bruce himself among them. However by starting the conversation with staff early and the CEO taking a leading role, the shift has been successful. Within the first 3 months, 88% of employees would not have gone back to the previous environment. The idea of the ‘biggest loser’ competition where staff competed to reduce paper/storage brings some fun into the change management process (I wonder if ‘gamification’ could perhaps be taken further in the context of stakeholder management?)

Whilst research suggests that an office environment in itself might not be motivating it can be demotivating according to well known psychologist and “pioneer of job enrichment” Frederick Herzberg. After the staff had moved in extensive post occupancy studies were undertaken using BUS occupancy survey method and compared to previous studies for the old GPT offices (also in MLC but on different floors). GPT now rank as the most satisfied office occupants out of the offices surveyed in Australia! Bruce believes the GPT fitout may not be motivating but it is certainly inspiring.

GreenStar Interiors – Beyond Office Interiors
Jorge Chapa – GBCA
The uptake of the GreenStar Office Interiors tool and its impact on the market for environmental products has been significant. However rather than just update the existing tool, the GBCA has extended the reach of this rating tool with the release of the new GreenStar Interiors Tool. The new tool takes GreenStar interiors to other environments beyond the office being applicable to any type of interior – education, healthcare, retail, industrial (I must say I was left wondering what an industrial fitout might be?) and is currently in pilot version.

The new Interiors tool focuses on sustainability for people. It is also a simpler tool with less documentation and instead of prescriptive metrics defines criteria that design teams can use to find solutions to suit their projects.

Brett Pollard – HASSELL
The new HASSELL Sydney Studio fitout is aiming to be the first project certified under the new GreenStar Interiors tool. The new tool has a more human centric focus and will help improve a wide varitety of work environments. A wide range of spaces such as healthcare buildings, retail environments and law courts are covered by the tool – and are all workplaces too.

HASSELL has long been a supporter of the GBCA and have designed many GreenStar projects including SA Water House, which achieved a 6 star rating for both Office Design and Office Interiors tools. HASSELL has also obtained ratings for its own studios in Melbourne, Brisbane and Shanghai (LEED rating), which are also located within refurbished industrial buildings rather than new building stock.

Brett spoke of the human need for choice and how we can design the likely choices to be more environmentally friendly, ideas coming from the book Nudge: Improving Decisions about Health, Wealth, and Happiness (by Richard H. Thaler and Cass R. Sunstein).  This book uses the term ‘choice architecture’ to describe how human choices can be ‘nudged’. For example if we design the default settings for a meeting room to have the lights and air conditioning off instead of on,  many users will then simply leave it off, only turning on if needed, resulting in energy savings.

Amanda Steel – Stockland
Amanda spoke of how the use of retail space is changing and already includes spaces such as art galleries and community rooms. Shopping centres have become a social hub and are no longer just for shopping. All Stocklands Centres now include community rooms which are used for a wide variety of purposes. Wifi in shopping centres is essential. Shopping centres may already act as a third workspace, and in the future it is likely that coworking spaces will also become part of a retail environment (I am aware of The Milkbar in Canberra which is a coworking space in a former retail space/strip, not in a centre).

25% of people are in shopping centres to do something other than buy a product. Unlike in office spaces, the outcomes of sustainability and human centric measures in shopping centres are easily measured in terms of sales and time spent in centre. For example with an increase in daylight, shoppers will increase time in the centre by 30%.

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Workplaces of the Future: Freerange Working?

Chickens by Richard Elzey, on FlickrOn Friday I attended the Green Building Council of Australia’s Workplaces of the Future Summit in Sydney. I thought I would share with you some of my notes and thoughts for the day. One of the key messages from the day is that the workplace is changing and there is a big focus on the experience of the user – many of the presentations dealt with this issue and it forms a larger part of the new GreenStar Interiors tool (which is now is pilot version). A number of the speakers used the term ‘freerange working’ to describe a new way of working where the user has more choice and space in which to move as well as a more enriched workspace experience.  The summit was a fantastic opportunity to hear from a wide range of speakers including designers, occupants and researchers.  As I have so much material, this will be a two part post.  Part 2 next week will include an update on the GreenStar Interiors Pilot tool. (Part 2: Will the office look like my son’s bedroom?)

Bilophilic Design – Dr Stephen Kellert (Yale)
Dr Stephen Kellert is a Professor Emeritus of Social Ecology from Yale and was the keynote speaker of the summit. His presentation was an introduction to biophilic design, what it is and a summary of research showing why biophilic design is beneficial to building occupants.

Biophilic design is based upon the idea that we are biologically predisposed to attach meaning to the natural world and therefore incorporate nature into buildings and urban spaces to improve the human response to the built environment. The design can include the incorporation of the actual natural environment through plants, water views or the like, or by the influence of nature through patterns, complexity and variation of design and the use of natural materials. Much of the world’s most famous architecture – for example Gothic Cathedrals or the Sydney Opera House exhibit principles of biophilic design.

Dr Kellert also discussed a number of studies which have shown that such environments improved outcomes for human health and productivity. These studies included healthcare, social housing and factory settings.

Those interested in finding out more should visit http://www.biophilicdesign.net/ where you can purchase the film Biophilic Design: The Architecture of Life or various books written by Dr Kellert.

The Workplace Diaspora
Sarah Kay (Woods Bagot)
Sarah spoke of the “Google Generation” – those born after the mid nineties, who have grown up with the internet – and the impact their coming into the workforce in coming years will have. Sarah described this generation as always on with a need for stimulation and choice, access to information and an ease with technology and virtual communications. As a result the office space is likely to become more of a place for physical collaboration.

The “Google Generation” are also used to being switched on and communicating 24/7 and as a result working hours are likely to shift and line of sight management may become a thing of the past. This will lead to the physical space of the workplace being utilised more intensively both in terms of utilisation (which we are already seeing), but also in terms of hours of working. Trends such as Activity Based Working, Real Time Working, Agile Working and Alternative Working Solutions are already heading in this direction and Australia has seen a number of high profile examples including Macquarie Bank, National Australia Bank and GPT.

Lauren Haas (Brookfield Mulitplex)
Lauren spoke on the need for developing high performance buildings, which she defined as buildings where the value of the built environment can be objectively demonstrated through independent research.

Lauren looked at the changing design of zoos from providing an environment where animals simply survive in small bare enclosures to today’s zoos where animals thrive in environments that are designed to mimic nature and provide stimulation [I thought this was a fantastic analogy!]. This would lead to higher performance of our building stock. The focus of building performance measures to date has been on energy efficiency, rather than the benefits to the human capital of the business. As salaries and the costs of turnover make up such a high percentage of business costs then the cost benefits to be reaped by improving the environment for the human capital through increased productivity, health and well being are huge.

Lauren was involved in the World Green Building Council report “The Business Case for Green Building”, in the chapter on Workplace Productivity and Health, summing up some of the key research undertaken in this field.

Paul Auglys (Commonwealth Bank of Australia)
Paul spoke on the process of change management in the Commonwealth Bank move to Activity Based Working at Commonwealth Bank Place.  Key elements in the decision for a fairly conservative organisation to make the move to ABW were to visit a number of other projects (Microsoft and Interpolis being key influences) and to prepare a business case identifying benefits across employee engagement, productivity and customer service, environmental and space utilisation measures. It was also important to find the ABW that suits the individual business model.  For  the CBA, the concept of staff having home zones rather than a totally free desking environment forms an important part of their ABW implementation.

After making the decision to move to ABW, key to the successful implementation of the project were the intensive stakeholder engagement process, the construction of a large pilot project were 200 staff worked and an integrated project team including Property, IT and Change Management.

Paul’s advice for other organisations looking at moving to ABW:

  1. Don’t underestimate the amount of change, provide support for change and ongoing training.
  2. Technology is a key aspect and must support the environment.
  3. Tailor ABW for your business – connect your ABW with the culture you want to build.

Carol-Ann Pickvance (HASSELL)
Carol-Ann spoke about the future of work beyond activity based working.  ABW is rapidly moving towards the mainstream in Australia and likely to become the norm.  Workplace trends beyond ABW inlcude coworking and codesign.

Coworking is a rapidly growing way of working where members rent space within shared office environments. Originally envisaged as spaces for start ups and individuals looking for work communities, corporate memberships are growing as the coworking space is seen as an environment which offers different opportunities for collaboration or innovation than the traditional corporate workplace. The Hub in Melbourne is an example of a coworking space. Key to the coworking space is that the workspace needs to attract people to it, the space is self organising and user appropriated (everything is on castors for instant rearrangement) and merges the facilities and atmosphere of traditionally different typologies – coffee shop, education space, workspace. The other concept from the coworking space that offers users additional benefits is the concept of the host, who not only manages the space but also seeks to understand the different projects and people and assist in connecting members and creating networks.

Carol-Ann also discussed the role of technology, and identified that the speed of change means that many corporations are just unable to keep up. Frequently consumer technology at home is ahead of corporate technology. The coworking space is based upon bring your own device and therefore the only technology must is wifi. However in some places coworking spaces are also offering members the benefits of shared high end technology such as telepresence.

Carol-Ann believes that many of the elements of coworking will become important in all workplaces, and in particular the element of user choice. The idea of codesign takes user consultation to the next level incorporating the workplace user group in not just the functional requirements but the whole design process and aesthetic. This could be quite confronting for interior designers and changes the focus and process of design.

I will be going back to discussions on the business of architecture and interior design, but the next few weeks posts will focus on a number of conferences I am attending. As well as part 2 on the Workplaces of the Future Summit, in coming weeks I am attending TEDx Sydney (May 4) and attending and presenting and the Revit Technology Conference in Auckland (May 16-18) and will blog further on topics of interest from these conferences.
Image credits:

The art (or is that science?) of architecture and interior design fees

3047006771_a9cbf5d2e9_b_bwWow. I was so surprised at the popularity of my last post – Architecture and Interior Design is a business, isn’t it?  I’ve had more visitors to my website in the one week since I published this post than in the 2 months since I launched this blog!  Is there a thirst out there for more discussion of architecture and interior design business and practice issues? Or were you all thinking that I was going to say no, architecture is not a business? Or was it just that cool money clock image? I’m going to go with the first choice, you all want to think and talk more about the business of design – but please feel free to let me know if I’m wrong.

One of the reasons I decided that my blog would be on design practice issues was that I felt there was something of a gap in the market for discussing how we actually practice design – as opposed to blogs covering great projects, new products or current events of which there are many.  There is a real lack of discussion and education both at student and professional development level about how we practice.  In particular the subject probably least discussed is fees – how we calculate them and how we spend them, let alone how much they are – so today I’m going to look at architectural and interior design fees and the various methods I’ve seen for calculating them.

I’m going to focus this discussion on the methods used for calculating lump sum commercial fees because in my experience this is the most common fee basis expected by most government, institutional and commercial clients – even in situations where they would actually benefit from using hourly rates. For some reason there is a perception amongst clients that the architect or interior designer charging hourly rates is only doing so in an effort to rip them off. Which makes no sense given that the supposed basis for calculating a lump sum feet should also be the hours of work that it will take the architectural or interior design firm to complete the project.

Over the years I’ve seen quite a number of ways of calculating architectural or interior design fees. Ranging from back of envelope scratchings through to enormous spreadsheets. This variations seems to me to be mostly personal preference and is not always necessarily a guide as to how the project will actually perform financially. I certainly don’t remember learning much about calculating fees when I was at uni. I do remember we had a course about calculating chargeout rates and multipliers, but I can’t actually remember anything about how to determine fees for an architectural project. If it was there I think it must’ve been something quite simple such as calculate how many hours you think it’s going to take you. Easy right?

I certainly discovered it’s not so easy in the real world. Back in the day when the Institute of Architects set mandatory fee scales it probably was.   This thought took me off an interesting research project on the net.  I wondered when the fee scales had been made illegal, the thought being that maybe  most architects today were trained to use the fee scales.  So I discovered that both in Australia and the UK the story is similar.  I couldn’t find the date for the withdrawal of the mandatory fee scales, but I believe it was in the 70’s or perhaps 80’s (readers please correct me if I’m wrong on this)  but that published fee scales were still available and published until after 2001, and only since have been withdrawn (on the basis of competition for the consumers benefit).  Now I do recollect these fee scales, and assume that this is actually what I was taught about at uni in around 2000.  These fee scales can still be found on the web, however, by now they are obviously hopelessly out of date. The scary thing is that usually you get paid less now!

So basically this means that architects really only had to calculate fees for the last 10-15 years – although I’m sure many would also have been doing this before the fee scales were withdrawn. As far as I know there were never any interior design fee scales (again if someone knows differently please let me know).

There are a number of well known methods for determining architectural fees, discussed on the net and used in practice and below I’ve provided some comments on the pluses and minuses of each of these methods.

 

 Percentage based fees
A percentage based fee is basically the same as using the old scale of rates. The fee is calculated based upon the percentage of the construction cost and the type of project. These days the actual percentage could be calculated in a very scientific manner – based on records of projects the firm has undertaken or of records of winning tender prices ( where clients have to publish the winning price).  Obviously for this to work one needs to have decent records (is all that free overtime recorded?) and you have to have worked on enough projects to have sufficient records.

However percentage based fees can still also be an art – rather than records there are plenty of architects who consider the percentage based fee based upon a gut feel or a perception of where the market sits.

One of the biggest benefits of a percentage fee is that it doesn’t take much time to figure it out. The downside can be that it doesn’t take individual project factors such as contract conditions, scope of work, program or client into account.  The other issue is that you may not know the project budget or, particularly with interior design, debate can arise over what is included in the construction cost.  For these reasons percentage fees are often used as a sanity or double check on another type of fee calculation.

Note that percentage based fees can also be used as a contract type (as opposed to using a percentage to determine a lump sum) – meaning that the client will pay a fixed percentage based upon the construction cost, but this type of contractual arrangement is much rarer – clients see it as encouraging the architect or designer to design a more expensive project.

Number of drawing sheets
This approach is to make a list of drawings you expect to produce for the project and then assign a cost – either to each drawing individually or even just a lump sum price per sheet. Personally I’ve always found this method quite bizarre. There is a hell of a lot to an architecture or interior design project that is not a drawing.  Especially when that we started using Revit for documentation, I found this approach had no real meaning whatsoever. So the next logical step becomes a work breakdown structure, looking at costs of all activities.

Work breakdown structure
This is a method that seems to be loved by project managers. Rather than just making a list of the drawings you expect to produce, you make a list of everything you expect to produce and all the activities to be undertaken on the project. This can be interpreted at different levels. Some people would take this down to individual tasks that may take 1 to 2 hours – such as select door handles.  Other people may keep this as big tasks such as prepare specifications. Certainly if you get down to the very small level of 1 to 2 hours this becomes a mammoth spreadsheet. And potentially with very little benefit.

The problem with this detailed fee basis in architectural or interior design is that different projects can have different needs. It is often not until you win the project and get into the concept design that you’ll understand how much time is required for certain aspects. For example, I might not know if a project has operable walls or not until I’ve done the concept design.  Therefore I don’t know if I need to allocate time to selecting and detailing an operable wall system.

If you allow in your fee for every possibility that could occur at your fee will obviously be too high to be competitive, and indeed even becomes ridiculous.

I also have wondered if there is much accuracy or benefit in producing something so detailed and then not tracking against it during the project. I have actually tried to do this on a couple of projects, but I ended up feeling there was no great benefit.  The problem is that this level of detail just becomes too much time and effort.  This method appears to fall into the category of science, with all its figures and spreadsheets, but really in the end the actual figures in the spreadsheet are something of an art – and I think would remain so even if you had accurate detailed records of previous projects.

Program (time schedule) based fee
My own method for calculating fees is something of a combination of art and science and in some ways takes a little from many other methods.  I have found that the biggest project cost risk is in project program overruns. The more time the design team or the client has on the project the more money that we can spend designing, either because we can spend more time resolving details or because the client is spending more time wanting more information to make up their mind or making design changes.

For me the starting point is to identify the project program. This may be either the program required by the client or, if they have no specific requirement, our determination of what is a reasonable program in order to undertake the scope/project type. The program will then be broken up into the various design stages. For each stage, the type and number of staff and the percentage time commitments are identified. This is something of an art roughly thought out based on previous similar projects. The fee is then calculated based on these hours by the number of weeks for each program.

As well as the program I would also look at the project works scope and our assumptions.  Potentially additional lump sum fees would be added for major tasks outside of our normal scope (for example if no existing drawings were available).  Then the next step would be to review the fee against previous jobs or similar size and scope.  Finally, I do have to admit to going back to the old percentage based fee as a final sanity check, and comparing to recent tenders we knew pricing for.

Did you learn about fee at uni? Do you have other methods for calculating fees? Can our fees be scientific or will there always be an element of art to fee calculations? Should fee scales be brought back? And would it be better for our clients?

Ps. Whilst I was about my research for this post, I came across a couple of interesting items I’m going to share with you – the first is a great article by Angela Ferguson from Futurespace.  This deals with the subject of competitive fee bidding and ‘the race for the bottom‘, whilst you reading it – take note that it was written back in 2006.

The other is a book on fee bidding – Architects’ Guide to Fee Bidding by M Paul Nicholson, written in 2003.  I haven’t read it yet, I’ve downloaded a sample to my kindle – and may have more to say on this subject once  I have. You can find it here on Amazon, either ebook or hard copy.

If you have any suggestions of articles, books or blogs on this topic I’d love to know.

Image credits: Original image by
Creative Commons Attribution-Share Alike 2.0 Generic License  by  Lisa Brewster 

Architecture and Interior Design is a business, isn’t it?

Time is Money by Tax Credits, on Flickr

My last post on what makes a great workplace client generated some discussion on one of the linkedin groups about if both clients and designers understanding that design is a business. Whilst no one studies interior design or architecture intending to get rich, I think we all like to get paid at least enough to reasonably live on (and for me – buy shoes) without having to work a second job on the weekends to fund our design work. However for us to get paid (and keep our jobs) then the firms we work for have to make money. Meaning our clients have to pay for our time. Pretty simple really. Time = money. So where is the problem? Why do our clients not always appreciate this? Is it because so many interior designers an architects don’t seem to get it themselves?My observations and thoughts on this topic is that there are a number of issues behind this problem. The first is that so many architects and interior designers are passionate about what they do. They have chosen to work in this field because they believe architecture and design makes the world a better place and they love creating. As I said, not for the money. So because you are doing something you love and that can completely engross you, you are prepared to stay up all night when you at uni, and possibly when you are at work too. You are certainly prepared to give away some of your own time when you feel this way, and especially when there is a knotty design problem or detail that you just have to perfect before those documents are issued for construction.

The problems arise if this attitude becomes the standard for how we work. The first problem is that employers may expect us to work these kinds of hours all the time. As profession we have demonstrated that we are prepared to give away our time to our employers for free, so in some cases the fee models have come to depend on this – more on this later.

The second problem is that some architects and designers come to believe that design takes however long as it takes and seem to be incapable of working within any fee structure. Whilst in some ways it appears these architects and designers do not understand or place any monetary value on their time, I believe that it is probably more accurate to describe these designers as believing good design is above money, so valuable it can’t be considered in such a coarse wordly way. This can begin to place architecture and design in the sphere of art, rather than as part of the practical and functional world of which it must be a part if it is to be a business, and if it not to be relegated to a luxury item for the wealthy.

I believe it is these attitudes that have contributed to the way that clients view design services. Why would our clients value our services if we don’t? If our architecture and interior design teams don’t see and approach their work as a business, then perhaps it is no surprise our clients don’t either. I recently came across an interesting article discussing how interior design as a profession is judged by outsiders based upon the terminology we use.

Many large institutional or corporate clients deal with a number of architecture and design firms, and the attitudes of some architects and interior designers influences the attitudes of the clients to the industry as a whole. I have had one client representative question why I would limit the number of user consultation meetings on a small project to 3 or 4, he asked, “but what if it takes 20?” I asked the client if they would want me to charge them for 20 if only 3 were required. He seemed most perplexed – even though this was a full time property client with years of experience – that I needed to charge for our services based upon the time we spent.

Historically architects and designers are also not good at asking for more money, in the form of variations. Our clients expect to pay for contractor variations, but not for design variations. Part of this is because architectural services are so much harder to define, our scope is much more open ended than a contractors lump sum tender scope. However even when we try to define our services it can be hard to manage the process of developing a brief and a design. I would frequently limit the number of design options to be provided – but do have to admit to usually doing a few extras just to be sure I had done sufficient exploration if the design to satisfy myself of the robustness of the solutions I presented. One client put their project on hold after this concept options stage and then questioned my bill (again a client with industry knowledge and understanding of the design process). They felt that because they had not made a decision on a preferred concept they should not pay in full for the concept stage. I then went through our fee proposal scope and what services we had promised to provide during concept stage, and asked the client had we provided each one. They agreed we had done everything we said we would, including providing 4 options that meet their brief (our proposal had offered 3 options so in fact we had over serviced them!) So I asked, why should we not be paid because you have found that your brief might not be what you want? The initial concepts had identified that the client would have to reduce spatial allocations somewhere or rent additional space and provided for various possibilities of how this could be achieved, which made the decision making more complex than the client had expected. We got paid.

You generally don’t expect to see a doctor for a free assessment of your problem, but we frequently spend significant time and money on proposals and tenders, even if we are not providing free design services, these documents are usually expected to provide an individual approach and analysis of the clients needs before we are even guaranteed a single dollar in fees. Whilst many clients take into account a wide range of issues in choosing their architect or designer, and not just fees, frequently the fee structure is a heavily weighted part of this decision. This process is a significant waste of our industry productivity and another indicator of how poorly our clients value our time and resources.

It is these kinds of client attitudes that then lead to the downward pressure on our fee structures which leads to lower qualities of service and design – and this is not good for either our clients or our industry. The lower fees then lead firms to a point where staff have to work additional hours for free to deliver the projects. In the eight years I have been involved in preparing fee proposals, fees in some of the sectors I work in have halved. Salaries and rent has not halved, and whilst tools like BIM can increase our efficiency, they have not halved our workload. Firms have reduced fees during the tough financial items of the last few years, in efforts to maintain sufficient workload to keep staff employed. The problem is that now they are down so low, do we really think they will go up again? So many clients have now come to expect fees so low that the client representatives know that they are ridiculously unsustainable and will either result in poor service or firms going under (or both). But there is often pressure within the client organisation not to spend any more than last project. Unfortunately the only likely thing to change is is if projects go significantly wrong that clients see the value in paying more for design. As long as architects and interior designers are prepared to work for free…of course we ensure this doesn’t happen.

For all architecture and interior design firms to remain viable business and our industry to exist, all architecture and design staff need to contribute to the perception in our industry and beyond that what we do is a valuable service and worth paying for. And of course we need to make sure that we provide a level of service and design to justify this. Architecture and interior design is a business – do you think so? How do we balance the artistic and creative side of what we do with making money? How do we educate our clients and the public to value and understand the services we provide? How do we manage the design process and its very nature of change in order to satisfy our clients, produce great design and still make money?

Image credits:
Creative Commons Attribution 2.0 Generic License by Tax Credits

http://taxcredits.net/

Welcome to The Midnight Lunch

Just Full Of Ideas by Cayusa, on Flickr There are many interior design and architecture blogs that feature new and beautiful projects, products, art and design inspiration, both Australian and international. This blog aims to be something different. A place to discuss the process and practice of interior design.

Even in a larger architecture or design practice interior design teams can be fairly small and particularly for senior designers it can be hard to find much in the way of professional development and continuing education. I’m really impressed in this regard by the way psychologists have to have a more experienced mentor (usually they actually pay for this), its generally not someone they work with and there is a formality to the number of hours and how the whole process works. Some people offer group sessions which offer a lot of opportunity for discussion and the chance to realise that others are challenged by the same problems you face. That is what I’d like this blog to be about.

For me, interior design is also not just about interior designers. My background is working in an integrated design practice alongside project managers and engineers. Going even further, a truly integrated design project will bring other external parties including the client, the contractor and the quantity surveyor along the design journey too. This is the ideal for a truly collaborative and integrated project but in our industry do rarely achieved.

I’m sure many readers are wondering where the name The Midnight Lunch came from – as it is not an obvious architecture or interior design reference. I found the term first of all online as the title of a new book – a biography of Thomas Edison, one of the worlds greatest innovators and collaborators. I’ve reproduced below the explanation of what the term The Midnight Lunch came from, which comes from a blog post written by the book’s author, Sarah Miller Calidcott.

“Starting at about 7 PM, all who were still present at the Menlo Park lab would roll up their sleeves, and share insights about the experiments they were undertaking. This meant that employees from any area of specialty could mingle with others holding completely different backgrounds, and learn from them. Often these casual, unstructured conversations yielded deeply creative outcomes.

After an hour or two, there would be a pause in this heady dialogue. Edison would order in sandwiches and beverages for everyone from a local tavern. Everyone present would kick back, eat, sing songs, tell stories, play music, and generally let their hair down. Regardless of title or tenure, there were no limits on participation.

During midnight lunch, no one was ‘monitoring’ things. No one was dreaming up something negative to put on your performance appraisal. From apprentices all the way up to Edison himself, during midnight lunch, everyone simply engaged their best thinking in a casual, hands-on environment. In short, workers became colleagues.”

If you are interested in the full blog article, here is the link:
http://www.innovationexcellence.com/blog/2012/12/16/what-is-a-midnight-lunch-closing-the-collaboration-gap/

I am aiming for this blog to discuss topics such as design management and leadership, managing the creative process, professional development and learning as a designer, managing clients, documentation and the use of tools such as BIM or other new ways of working and using technology to help us better manage our time. As many people who know me will have heard me say the better we can manage and process all of these routine things the more time we have to focus on the design itself and the greater chance of ending the project with a satisfied client, a design project the design team have enjoyed working on and are proud of and most of all an interior which the occupants believe is beautiful and functional – and improves their day in some way.

So if you’ve got any suggestions of topics you’d like to see discussed please post a comment. What are the things you think could be improved upon in design practice? What are the little mistakes or annoyances that hinder your work? Or how have you improved your practice?

Image credits:
by CayusaCreative Commons Attribution-Noncommercial 2.0 Generic License